Information Regarding the Personal Data Protection Law
ABC1 Real Estate Ltd. (“Remax Abc”), as the data controller under the Personal Data Protection Law No. 6698 (“the Law”), will record, classify, process, store, update, transfer to third parties and disclose the personal data of you, our valued customers. With this notice we inform you, in accordance with the provisions of the Law, of our mutual rights and obligations.
The personal information concerning you includes all data you have provided to Remax Abc, such as identity details (Name, Surname, Turkish ID number, etc.), as well as any written records, audio, video or any other information that could identify you or make you identifiable.
1. Method of collecting your personal data
Your personal data are collected through various channels, whether verbally, in writing or electronically, wholly or partially automatically, or non‑automatically as part of any data‑recording system, including messages you send via our website, representatives, property‑listing sites, e‑mail, fax, telephone, SMS or other means, the “cookies” identification system that enables our computers to recognise you automatically when you visit our website, and sources such as the trade register.
2. Purposes and legal grounds for processing your personal data
Your personal data will be processed for the purpose of recording identity details, address, tax number and other information in order to identify the data subject and the counterpart in any transaction or service we provide, preparing the documents and information that will underpin any paper‑based or electronic transaction, complying with the information‑storage, reporting and disclosure obligations imposed on all judicial and administrative authorities by applicable legislation, and fulfilling our contracts with you and the services we provide.
Your personal data may also be processed for the following purposes
Storage, archiving and updating of personal data in the cloud through third parties
Sharing with operators and other third parties with whom we cooperate for the purpose of sending you information, advertising, promotions, etc.
Classification of customers according to needs, priorities and credibility and assigning them a rating score
Follow‑up and resolution of complaints
Providing you with better service across all our channels and informing you about Remax Abc’s and its partners’ products, services, advertisements and campaigns
Preparing and offering you special campaigns and benefits
Conducting surveys to measure your satisfaction
Providing call‑centre services
Sharing your data, within the framework of the Personal Data Protection Law’s Articles 5 and 6, with the Company’s relevant departments, strategic partners and/or authorised private or legal persons in order to make operational and strategic decisions for Remax Abc and to fulfil legal obligations to regulatory and supervisory bodies, without being limited to these purposes.
The data processed in the course of the services offered by Remax Abc that are considered personal data under Law No. 6698 are listed below in groups.
Name and Contact Details: Name, surname, telephone, address, e‑mail address, billing information, Turkish ID number and other similar data.
Identity Verification Details: Users’ membership information, passwords, usernames, contact details, user numbers, listing numbers used to verify identity and grant account access.
Usage Data and Frequently Used Items: Data collected from your devices via various software and technological tools, including but not limited to reasons for contacting the Company, date and time of product use, preferred return method and date, channels used for responses, information about the property you are looking to buy or rent or sell, financing details for a purchase, errors occurring during service use, IP information.
Payment Data: Billing and payment details (name‑surname‑billing address), invoices sent to customers and receipt samples from payments received, payment number, invoice number, invoice amount, invoice issue date, etc.
Real‑estate consultancy forms: Sole or open contracts signed by sellers, property information forms collecting details of the house you wish to sell, property‑viewing forms completed before an on‑site visit, buyer‑consultancy agreements, customer analysis forms used to understand your request correctly, property‑visit forms and other forms.
The legal basis for processing your personal data is the necessity of processing in order to establish or perform the contracts you have or will conclude with us; for any matters beyond the establishment and performance of the contract, your explicit consent is required.
3. Transfer of your personal data
Your personal data may be transferred to our shareholders, domestic and overseas affiliates; to service providers, partners, consultants, lawyers, programme‑partner institutions, domestic and overseas companies, cloud‑storage service providers, organisations with which we have agreements for sending communications to our customers, domestic and overseas banks (including correspondent banks), financial institutions, payment organisations and other third parties within the scope of our collaborations. Where official authorities request it or legislation obliges us to disclose information, your data may be transferred to legal authorities and institutions, which may also share your information further.
4. Storage and security of personal data
Personal data will be retained for as long as the purpose for which they were provided remains valid. In order to determine your needs related to our activity and to provide you with faster service, your data will continue to be processed after the expiry of the service period you have received from us. Data will be kept in accordance with legal time limits and, where required for reporting or informing legal authorities and other relevant public bodies, those limits will be respected. Appropriate security measures will be taken by us to prevent loss of stored data, unauthorised access and unlawful use.
5. Your rights under the Law
In accordance with Article 11 of the Law, by contacting our company you have the right to: learn whether your personal data are being processed, request information if they are, learn the purpose of processing and whether it is being used in line with that purpose, know the third parties, domestic or abroad, to whom the data have been transferred, request correction of incomplete or inaccurate data, request deletion or destruction of personal data within the framework set out in Article 7 of the Law, request notification to the third parties of any correction, deletion or destruction carried out, object to any adverse outcome resulting from automated analysis, and claim compensation for any damage suffered as a result of unlawful processing.
Contact Information
Remax Abc
E‑mail : [email protected]
Address: Barbaros Mah. Ihlamur Sok. Ağaoğlu My Prestige No:1‑A1 West Ataşehir / Istanbul
Phone : 0 216 688 71 70